Refund Policy
Order Cancellations Policy
- <24 hours (Before we produce): 5% cancellation fee
- ≥24 hours (In production process): 25% cancellation fee
- ≥3 days (Production is completed): 50% cancellation fee
- Once shipped: Can’t be canceled
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customer will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the customer for the return of a product. Despite of this, the cost of return is only to be exempted if the products sent are incorrect or defective, in other situations where nothing is wrong with the goods and we hold no response, the customer is to bear all cost for returning or exchanging.
Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.
Return Process
To return your order:
- Please contact our customer service team to request the return address
- Your order number must be clearly noted inside the return package
- Once we receive and inspect the returned goods, we will notify you regarding the approval or rejection of your refund
If approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your bank or payment provider.
Refunds (if applicable)
If the received goods are damaged, defective, or incorrect, please contact our customer service team and provide:
- Your order number
- Photos of the damaged or incorrect goods
- Proof of purchase or invoice
Our support team will review your request and provide an appropriate solution.
Non-Refundable Situations
Refunds are not supported in the following situations:
- The goods have been used, disassembled, or the packaging has been damaged in a way that affects resale value
- The package cannot be delivered due to incomplete or incorrect shipping information provided by the customer
Exchange Processing Time
Depending on your location, the time required for exchanged products to reach you may vary.
Contact Us
For return instructions and return address information, please contact us:
support@simorea.com